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Frequently Asked Questions (FAQ)
1. What products do you offer?
At Sub-Zero Systems, we offer a wide range of products, including computer components, peripherals, custom-built PCs, and network supplies. Whether you’re a gamer, a professional, or a casual user, we have the right products for you.
2. How can I place an order?
You can easily place an order through our website. Simply browse our product categories, select the items you want, add them to your cart, and proceed to checkout. You can create an account for a smoother experience or check out as a guest. Additionally, you can place orders by contacting us through our Facebook page. Feel free to reach out at Sub-Zero Systems.
3. Do you offer international shipping?
Sub-Zero Systems caters to Metro Manila and nearby provinces for custom PC builds. However, we deliver nationwide for small computer parts. Please check our website for more details on shipping options and delivery times.
4. What payment methods do you accept?
We accept various payment methods, including cash, debit / credit card payments (via straight payment), e-wallet options such as GCash and Maya, as well as bank transfers through BDO, BPI, UnionBank. Additionally, we offer an installment option for BDO credit cards through BDO Checkout. Check our website for more details on available payment options.
5. What is your return policy?
We have a strict return policy. If you receive a defective item, please inform us within 7 days of purchase. Ensure that you have the warranty slip and all original packaging. For additional details, refer to our warranty terms.
6. How long is the warranty period?
The warranty period varies by product and is specified on your warranty slip. Generally, it covers defects in materials and workmanship under normal use. Check our warranty terms for more information.
7. Can I track my order?
Yes! Once your order is processed and shipped, you will receive an email with tracking information so you can monitor its progress.
8. Do you offer custom-built PCs?
Absolutely! Our team can help you design and build a custom PC tailored to your specific needs, whether for gaming, work, or general use. Contact us here for more information on custom build options.
10. Do you have a physical store?
Yes, we have a physical store where you can browse our products and receive assistance from our knowledgeable staff. Visit our website for our address and operating hours.
11. How can I contact customer service?
You can contact us through the “Contact Us” section on our website. Alternatively, you can call us or email us at support@sub-zerosystems.com.
12. Are there any promotions or discounts available?
We regularly run promotions and discounts on various products. Check our website and Facebook page to stay updated on our latest offers.
13. What if I have a question that’s not listed here?
If you have any additional questions or concerns, feel free to reach out to our customer service team. We’re always happy to help!
