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// [INF] KNOWLEDGE BASE · V1.0

Frequently Asked Questions

// [QUERY] SYSTEM PROTOCOLS

01 What products do you offer?
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At Sub-Zero Systems, we offer a wide range of products, including computer components, peripherals, custom-built PCs, and network supplies. Whether you're a gamer, a professional, or a casual user, we have the right hardware for you.
02 How can I place an order?
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You can easily place an order through our website or by contacting us through our Facebook page. Simply browse, add items to your cart, and proceed to checkout.
03 Do you offer international shipping?
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We cater to Metro Manila and nearby provinces for custom PC builds. However, we deliver nationwide for small computer parts. Check our site for specific logistics details.
04 What payment methods do you accept?
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We accept cash, debit/credit cards, GCash, Maya, and bank transfers (BDO, BPI, UnionBank). Installment options are available via Skyro, Salmon, and BDO credit cards.
05 What is your return policy?
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If you receive a defective item, please inform us within 7 days. Ensure you have the original warranty slip and all packaging materials intact.
06 How long is the warranty period?
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The period varies by product and is specified on your unique warranty slip. It covers manufacturing defects under normal operating conditions.
07 Do you offer custom-built PCs?
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Absolutely. Our specialized team designs and builds custom PCs tailored to your specific performance requirements, from gaming rigs to professional workstations.
08 Do you have a physical store?
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Yes. Visit our physical store in Caloocan to browse products. We are open Monday through Saturday, 12:00 PM to 8:00 PM.

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