This Warranty Policy governs all hardware components purchased from Sub-Zero Systems. By completing a purchase, you agree to these terms. Warranty is limited to manufacturing defects only. We do not provide warranty for items damaged during shipment or transit.
1. Warranty Overview
All products (unless specified otherwise) are covered by a 1-year limited store warranty against factory defects. Proof of purchase is required for all claims. This warranty is non-transferable and applies only to the original purchaser.
2. Warranty Periods
3. Shipping & Transit Disclaimer
Strict Policy: Sub-Zero Systems does not provide warranty for items damaged during shipment or transit. All products are confirmed in perfect physical condition before courier turnover.
Shipment Delays: Sub-Zero Systems shall not be held liable for delivery delays. Timelines are managed exclusively by third-party logistics providers.
Notice: Record a continuous, unedited unboxing video for protection when filing claims against couriers.
4. What Is Not Covered
- Physical damage (cracks, dents, bent CPU pins, liquid damage).
- Electrical damage (burn marks, scorched circuits) due to power surges.
- Software issues, OS corruption, or BIOS flashing failures.
- Incompatibility issues due to user-selected components.
- Normal wear and tear or cosmetic degradation.
5. Void Conditions
The following will immediately and permanently void your warranty:
- Removal of warranty stickers or serial number labels.
- Physical tampering or attempted self-repair/modification.
- Using components beyond manufacturer-rated specifications (Excessive Overclocking).
- Neglect, improper installation, or use in unsuitable environments.
6. Replacement Policy
If an item is confirmed defective and a replacement is unavailable, Sub-Zero Systems reserves the right to offer an alternative model of equal value or store credit based on current market value or purchase price, whichever is lower.
7. Limitation of Liability
Sub-Zero Systems is not liable for data loss, business interruption, or damage to other components caused by a faulty part. Always backup your data before service.
Support Contact
To initiate a warranty claim, please contact our technical team: